Thus, the rest of the team won’t get distracted. Once a lead already has an assigned responsible service agent, he or she will be the only one to be notified. Moreover, if a potential customer texts you for the first time, a lead card will be created and saved to the system. For example, the whole team will be able to view and respond to messages received through WhatsApp together as the app is no longer limited to a single phone and user. Through the WhatsApp Business API, businesses can finally integrate WhatsApp with Customer Relationship Management (CRM) software, saving them from a lot of hassle while boosting team productivity and streamlining communications with different stakeholders.Īdding WhatsApp to a CRM system unlocks many add-ons. In August 2018, Facebook announced the launch of WhatsApp Business API, making it practical for brands to manage large volumes of messaging inquiries.

Read more: How Singtel leverages WhatsApp Business to drive Customer Experience 3.0 How to set up a multi-user login on WhatsApp Business?Īs we just said, WhatsApp’s #1 position in the global messenger apps ranking list is well-earned. Unlock your phone if you’re on iOS 14 or above: Point your phone at the screen of the device you want to link to scan the QR code. If you don’t have biometric authentication enabled, you’ll be prompted to enter the pin you use to unlock your phone. If your device has biometric authentication, follow the on-screen instructions.

How to use whatsapp on two devices