Includes most current released version of a product and one or more prior releases.Product is fully supported, generally available release/version.Refer to the product lifecycle table on your Product Support Page or Knowledge Base for more information. Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. We will attempt to answer questions on older versions of our products provided resources are available however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our products. Fixes to older versions are at our discretion. It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. The Product Support Lifecycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal. Storage Performance and Utilization Management.Information Archiving & Storage Management.Hybrid Active Directory Security and Governance.Starling Identity Analytics & Risk Intelligence.One Identity Safeguard for Privileged Passwords.Software includes On-Premise Software and SaaS Software (as defined in the Software License Section), along with software that is delivered on an Appliance. (m) “Software” means the object code version of the software that is provided or made available to Customer pursuant to an Order as well as any corrections, enhancements, and upgrades to such software that are made available to Customer pursuant to this Agreement, and all copies of the foregoing. (l) “Products” means the Software and Appliance(s) provided to Customer under this Agreement. If the Provider is renamed, then the renamed entity shall become the Provider under this Agreement.

If an Order is placed through and approved by an Affiliate of Provider, then that Affiliate shall be the Provider under this Agreement. (k) “Provider” means Quest Software Inc., with its principal place of business located at 4 Polaris Way, Aliso Viejo, CA 92656. If no Product Terms are stated in the Signed Order or Governing Quotation, if the Order is placed with a PO only, if the Order is placed through the eStore, or if the Products are purchased from a Partner, then the Product Terms for such Products shall be as stated in the Product Guide as of the date of the Order or purchase.

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